Legal Disclaimer

Last Updated: 24/08/2026

LEGAL DISCLAIMER

This Disclaimer forms a binding legal agreement between you, the user, and OLDFUL HEALTH CARE PLATFORMS LLP (operating under the brand name AYUXA). This document rigorously governs your use of the website www.ayuxacare.com and the AYUXA mobile application (collectively referred to as the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and explicitly agree to be bound by the terms of this Disclaimer. If you do not agree to these terms, you must immediately cease using the Platform.

1. Medical and Healthcare Disclaimer

AYUXA is an aggregator and technology platform, NOT a hospital, clinic, or registered medical practitioner. The content, information, and services provided on the Platform are strictly for administrative, logistical, and informational purposes only.

  • Not Medical Advice: No information on the Platform (including blogs, chatbot responses, or customer support guidance) constitutes professional medical advice, diagnosis, or treatment.
  • No Self-Medication: AYUXA holds zero liability for adverse effects resulting from users attempting to self-diagnose, self-medicate, or alter prescribed treatments based on content found on the Platform.
  • Emergencies & SOS Fallibility: In a medical emergency, you must contact emergency services or a hospital directly. AYUXA’s SOS features rely on third-party telecommunications; we are not liable for injury or death resulting from delays, network failures, or unfulfilled ambulance dispatches.

2. Third-Party Services & Vicarious Liability Shield

AYUXA integrates with third-party partners to provide a comprehensive healthcare experience. AYUXA strictly disclaims vicarious liability for the clinical errors, operational failures, or omissions of these independent entities:

  • Diagnostic Services (Redcliffe Labs): AYUXA is solely a booking facilitator. We are not legally or clinically responsible for test inaccuracies, contaminated samples, delays in reporting, or clinical misdiagnoses arising from laboratory services.
  • Medicine Delivery (Pharmacies): Deliveries are fulfilled by independent local stores. AYUXA does not manufacture or quality-control medications. We are not liable for incorrect dispensing, expired medicines, compromised cold-chain storage, or delivery delays.
  • Independent Caregivers: Caregivers, phlebotomists, and vendors are independent contractors or employees of third-party agencies. AYUXA is not liable for their individual negligence, torts, or professional malpractice outside the scope of our SLA.
  • Payment & Tech APIs: Financial transactions are processed via Razorpay. We are not liable for unauthorized bank deductions, gateway failures, or API downtimes (fast2sms, Google Maps) that disrupt service operations.

3. "As Is", "As Available" & Tech Fallibility

All software, products, and services available through the Platform are provided on an "as is" and "as available" basis without warranties of any kind. AYUXA makes no representations regarding the reliability or availability of the Platform. We explicitly disclaim liability for:

  • App crashes, server downtimes, or login failures during critical times of need.
  • User-generated input errors (e.g., you typing the wrong delivery address, incorrect medical history, or wrong dosage quantities).
  • Inaccuracies in GPS tracking or estimated times of arrival (ETAs).

4. Limitation & Cap of Liability

To the maximum extent permitted by applicable law, in no event shall OLDFUL HEALTH CARE PLATFORMS LLP, its partners, agents, or affiliates be liable for any direct, indirect, punitive, or consequential damages (including injury, death, or health deterioration) arising from services booked through the Platform.

Maximum Financial Cap: In any legal dispute, AYUXA's total aggregate liability shall be strictly limited to the exact amount paid by the user to AYUXA for the specific disputed service in the one (1) month immediately preceding the event giving rise to the claim.

5. External Links & No Endorsement

The Platform may contain links to external websites. We do not guarantee the accuracy of any external information. Furthermore, the listing of any specific diagnostic lab, pharmacy, or medical professional on the AYUXA platform does not constitute an endorsement, guarantee of their medical superiority, or a warranty of their success rate.

6. Copyright and Intellectual Property

All content, logos, trademarks, text, graphics, and underlying source code on the Platform are the exclusive intellectual property of OLDFUL HEALTH CARE PLATFORMS LLP. Unauthorized use, reproduction, reverse engineering, or distribution is strictly prohibited and will result in immediate civil and criminal prosecution.

SERVICE SCOPE & OPERATIONAL POLICY

Comprehensive operational frameworks, Service Level Agreements (SLAs), and delivery parameters for the AYUXA ecosystem.

  • 🫂 1. Care & Concierge Assistance

    AYUXA’s core offering connects families with reliable elder care and personalized health support.

    • Scope of Care: Our personnel assist with daily living activities, companionship, and appointment management. Assistance remains strictly non-medical unless performed by a licensed nurse.
    • Service Hours: Shifts are available in predefined blocks (4, 8, 12, or 24-hour). Timings must be finalized during booking.
    • Caregiver Assignment: Allocated based on availability and specific skill matching. Permanent placement of a single specific caregiver cannot be guaranteed.
    • Safe Environment: Services may be withdrawn immediately without refund if our staff encounters hostile or unsafe household conditions.
  • 🩸 2. Diagnostic & Lab Services

    Facilitated exclusively through our certified laboratory partner, Redcliffe Labs.

    • Home Collection: Dispatched phlebotomists represent our diagnostic partner. A 15-minute grace period applies.
    • Fasting Protocols: Adhering to prerequisites is mandatory. Technicians can refuse collection if guidelines are unmet.
    • Report Generation: Standardly available within 12 to 24 hours post-collection via the app, email, and WhatsApp.
    • Clinical Liability: Laboratory processing and diagnostic accuracy remain the sole legal responsibility of Redcliffe Labs.
  • 💊 3. Pharmacy & Medicine Fulfillment

    Executed through a hyperlocal network of verified independent medical stores.

    • Prescription Validation: Restricted drugs mandate a valid prescription. The fulfilling pharmacist's decision to accept/reject is final.
    • Delivery Timelines: Estimates rely on proximity mapping. We are not liable for delays caused by weather, traffic, or stock depletion.
    • Authorized Substitutes: Pharmacies may suggest generic alternatives. Substitutes are only dispatched following the user’s explicit approval.
  • 💻 4. Tele-Consultation & Virtual Care

    Guidelines for remote medical consultations and virtual check-ins.

    • Scheduling: Must be booked 4 hours in advance. Missed appointments count against the user's monthly quota.
    • Technical Requirements: Users must ensure a stable internet connection and functioning device hardware.
    • Prescriptions: Partner doctors hold total discretion over issuing digital prescriptions based on the virtual assessment.
  • 🚨 5. Emergency SOS Operations

    Defining the boundaries of the in-app panic button and rapid response systems.

    • Not a Hospital: We coordinate response logistics; we are not a primary responder. Severe trauma requires direct national emergency calls.
    • Alert Routing: Activating SOS triggers automated API notifications to family and our dispatch team.
    • Ambulance Dispatch: We will attempt to coordinate third-party ambulances. Transit costs are billed directly at actuals.
  • 🔄 6. Subscription Management

    Operational rules governing ongoing elder care plans and concierge wallets.

    • Plan Pauses: Annual subscribers may pause their service for max 30 days/year (with 7 days notice).
    • Petty Cash: Groceries and transit fares requested by the user are billed at actuals. Caregivers cannot advance personal funds.
    • Upgrades: Users may upgrade their tier mid-cycle. The prorated difference will be invoiced via Razorpay.
  • ⭐ 7. Quality Assurance & Audits

    Mechanisms in place to maintain high service standards.

    • Surprise Audits: AYUXA supervisors reserve the right to conduct unannounced physical/virtual check-ins to evaluate caregiver performance.
    • Feedback Loop: Users are encouraged to utilize the app's rating system to optimize personnel routing.
    • Grievance Escalation: Deficiencies are evaluated strictly against internal SLAs and corrected promptly.
  • ⚙️ 8. IT Support & General Parameters

    Software reliability and overarching operational parameters.

    • Platform Uptime: We target 99.9% availability. Report bugs to backend@ayuxa.net.
    • Support SLAs: The Helpdesk (080 4728 0789) operates 8:00 AM–8:00 PM IST. Emails are acknowledged within 4 hours.
    • Geographic Scope: Operations are constrained to designated municipal boundaries (including Bengaluru).

Contact & Legal Clarifications

If you have any questions, concerns, or require clarification regarding this Disclaimer or Service Scope, please reach out using the official channels below:

Registered Office OLDFUL HEALTH CARE PLATFORMS LLP
No. 39-7-1, 3rd Floor, 7th Main,
Appareddy palya, Indiranagar,
Bangalore 560038
Customer Care & B2B 080 4728 0789
+91-94801-98108 (B2B)
Email Support compliance@ayuxa.co.in (Legal)
support@ayuxacare.com (General)